FAQ

Q: Do I accept a return?

A: ALL SALES ARE FINAL

Q: How long will my unit take to be completed?

A: Ready-to-ship units will ship within 24 hours

Pre Order takes 15-21 business days for processing time.

Q. How long is shipping

A. We ship using USPS PRIORITY which takes 2-3 business days. Shipping is not included in processing time.

Q. Do I need to provide Measurements

A. No, All of my units come in a Standard Size that fits most. 

Q. Are all wigs glueless?

A. No, only closure wigs are glueless. Frontal Wigs are not.

 

Q. Do you offer installs?

A. Unfortunately No due to Covid.

Q. How soon will my accessory order ship out?

A. Accessory Orders will ship within 1-3 business days. If you order an accessory with a wig that requires a longer processing time, they will all ship together once the wig is completed.

 Refunds/Cancellations

Cancelations can only be made within 48 hours after purchasing. After 48 hours, $75 will be deducted from your Refund. ALL SALES ARE FINAL. After receiving your wig, refunds are granted only if the lace is still attached. After 14 business days, the wig can no longer be returned. 

Shipping Policy

Once your order is shipped, you will receive a Tracking Number via Email. Please make sure your email is correct when checking out.

After an order is in the hands of USPS, we are not responsible for lost, stolen, or damaged packaging. Please contact your local post office if you do encounter any problems.

Please make sure your address is correct at check out, as we are not responsible for making sure this is correct. We are not responsible if your package is shipped to the wrong address. If a package is returned, you are responsible for paying the shipping fee again.