POLICY PAGE

PLEASE READ BEFORE PURCHASE.

PAYMENT POLICY

Payments are due immediately. 

We accept the following payment methods:

PayPal, Sezzle, Shop Pay, Credit Cards: Visa Card, MasterCard. We recommend you use PayPal.

CANCELLATION

If you have placed an order and would like to cancel your order, there will be a $40 flat fee deducted. Cancellations are only accepted within 48 hours of original purchase date.

Processing Time

Generally, we will ship your order after the processing time has ended. Processing time is the time it take me to receive the hair from my vendor and complete quality control. Our processing time is 15-21 business days and due to the pandemic (covid-19), we are experiencing delays, excluding weekends and holidays. Processing time is extended for Wigs. We extend the processing time for Wigs 15-25 business days during a sales period. The Wait is worth it

Shipping time occurs after the processing period has finished.

You will receive an email with your tracking number once your item ships.

(United States) Normally 2-3 BUSINESS DAYS VIA USPS Priority Mail BUT due to pandemic (covid-19) 3-5 BUSINESS DAYS VIA USPS

(International) 10-20 BUSINESS DAYS via USPS Priority Mail

This time does not include the processing period

Expect delays during sales periods & holidays.

WE ARE NOT RESPONSIBLE IF OUR WIGS DOESN'T FIT.

We are NOT responsible for any lost or stolen packages. You will not receive a refund for lost/stolen packages. Your order will not be replaced. 

All Packages come with a Tracking number. 

If you will not be home on the expected arrival date/time, you can request to have you package held at your local USPS post office.

Wigs Processing Time

PRE ORDER WIGS can take up to 15- 21 days to process. At this time, I am receiving the hair from my vendor and making the wig. After the processing time is over, the hair is shipped using USPS Priority Mail 2-3 Day shipping (US Orders)

When you Provide your Wig for customization. Local orders wigs will be completed in 10 days. Out of town Wig Orders take up to 15 days to complete and will be shipped using USPS Priority Mail 2-3 Day Shipping (US Orders)

RETURNS

WE DO NOT ACCEPT RETURNS. Due to the nature of our business, all sales are final. 

TIME

If we mistakenly send the wrong items. Exchange are only accepted within 72 hours of original delivery date.

EXCHANGES

Exchange Contact Info:

We only replace items in the rare event we mistakenly send the wrong items. If this is the case, please send us an email at customer_service@wigsbyjustawesome.com and send your item to:

Wigs By Just Awesome, P.O.BOX 421, Clarkdale GA 30111, United States.

PRODUCT CONDITION

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging in order to return.

Charges: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.